Oh we have genius mode happening today.
Lady comes to check in. Cannot find a reservation. Ask if its under something else. Nothing. Check my other systems to see if there was miscommunication somewhere. Not there either. She huffs at me and goes to car to get cell phone with conf #.
Brings back conf page with snotty attitude. Read the page.
reservation was for 3/20. Is now 3/26. Demands refund. Tell her she can have 50% off todays rate. Not messing with something that was charged over a week ago.
Not selling you a room lady. Don’t want miserable people who cannot EFFING READ.